*Client details have been anonymised to protect confidentiality.*
The business
A professional services firm based in Central Milton Keynes, with around [15–20] staff across two office floors, relying entirely on a single freelance IT contractor for support.
Before Evoogic
- IT issues were handled reactively — the contractor was contacted only once something had already broken
- No formal monitoring in place, so failing hardware wasn't caught until it caused downtime
- Backups were running, but had never been tested and were not stored off-site
- No Cyber Essentials certification, despite it being requested by a growing number of the firm's own clients during procurement
- The contractor was often unavailable for days at a time, leaving the office without support
What we did
- Brought day-to-day support under our Managed IT Services plan, with 24/7 monitoring across servers and endpoints
- Rebuilt the backup strategy with automated, off-site Cloud Backup and a quarterly restore test
- Carried out a full Cyber Essentials readiness assessment, remediated the gaps found, and completed certification
- Set up a proper Service Desk with defined response times, replacing the previous ad-hoc phone-call arrangement
After Evoogic
- IT issues are now typically resolved same-day, with most caught by monitoring before staff notice anything
- Cyber Essentials certification achieved, removing a recurring blocker in the firm's own client procurement conversations
- Backups are tested quarterly as a matter of routine, not assumed to work
- The firm now has a same-day, on-site engineer available from our Milton Keynes base whenever remote support isn't enough
The takeaway
This is a common pattern for growing Milton Keynes businesses that started with a single contractor: the arrangement works well at first, then quietly becomes a liability as the business and its clients' expectations grow past what one person can reliably support.
If this sounds familiar,book a free IT review — we'll give you an honest assessment of where your current setup stands, whether or not you decide to switch.
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Note: Client name withheld for confidentiality (GDPR) — described by sector and location only.
